Terms of Service

Travokey is operated by Travokey (SMC-Private) Limited, a single member private company limited by shares registered in Pakistan with the Securities and Exchange Commission of Pakistan (SECP) under incorporation number 0232187. That is the entity any agreement for the service is entered into with. Its National Tax Number is A476672.

In these terms, we, us and Travokey mean that company. You means the organisation that has been given access to the service, and anyone using it under that organisation’s account.

Travokey is sold to businesses, not to the general public. Access, pricing, the modules included, the length of the term and the notice required to end it are agreed in writing with each organisation before its first login is created. That written agreement — an order form, proposal or contract signed by both sides — sits alongside these terms.

Where the written agreement and these terms conflict, the written agreement governs. These terms fill the gaps it does not address, and they govern use of this website on their own.

You may use the service only if you are a business — a travel agency, visa consultancy, tour operator or similar — and only through an account we have provisioned for you. There is no public sign-up, and accounts are not available to consumers.

By accepting these terms or using the service, you confirm that you are at least 18 years old and that you are authorised to enter into this agreement on behalf of the organisation named on the account.

You create and manage logins for your own staff, assign their roles, and decide what each role may see and do. New devices must be approved from within your account before they can sign in.

You are responsible for:

• keeping login credentials confidential and not sharing them between people;
• the actions taken under every login and on every device you approve;
• removing access promptly when a member of staff or a sub-agent leaves or changes role;
• telling us without delay at info@travokey.cloud if you believe an account has been compromised.

The service supports multiple branches and lets your sub-agents hold their own logins, book against a wallet or credit limit, and submit work into your approval queue.

Everyone you give access to is your responsibility. You must make sure they use the service in line with these terms, and their acts and omissions are treated as yours. The commercial arrangements between you and your branches, staff, sub-agents and customers are yours alone — we are not a party to them.

You must not, and must not allow anyone else to:

• use the service for anything unlawful, fraudulent or deceptive;
• enter bookings, payments, ledger entries or documents that you know to be false, or use the service to misrepresent a travel product, visa outcome or immigration service;
• use the service to hold out any government approval, visa decision or immigration result as guaranteed;
• attempt to gain access to another organisation’s data, or to any part of the system you have not been granted;
• probe, scan, overload, disrupt or circumvent the security or authentication of the service;
• copy, resell, sublicense, white-label or otherwise make the service available to anyone outside your organisation, except to sub-agents through the access the product itself provides;
• reverse engineer, decompile or attempt to derive the source code of the service, except where that restriction is prohibited by law;
• upload malware, or content that infringes someone else’s intellectual property or privacy rights;
• use automated means to extract data from the service beyond the features provided for that purpose.

The records you and your users put into Travokey — members, suppliers, bookings, payments, vouchers, ledger entries and documents — remain yours. We do not claim ownership of them.

We use that data to provide, secure, support and maintain the service for you, and for no unrelated purpose. How information submitted through this website is handled is described in our Privacy Policy.

You are responsible for having a lawful basis to hold and process the personal data of your own travellers, staff and sub-agents, and for the accuracy of what you enter. During setup we may migrate lists and opening balances you supply into the system on your instruction.

Fees, the billing period and what is included are set out in your written agreement. Unless it says otherwise, amounts are quoted in PKR and are exclusive of any tax, duty or withholding, which is payable by you in addition.

We may suspend access to the service if undisputed fees remain unpaid after we have asked you for them and given you a reasonable opportunity to pay.

We work to keep the service available and to keep your data safe, using device-level login approval, granular permissions, audit trails on bookings and vouchers, and daily backups. Support is available on the channels listed on this site.

The service is delivered over the internet and depends on networks and infrastructure we do not control. Unless your written agreement states a specific service level, we do not promise uninterrupted or error-free operation, and we may take the service down for maintenance — with notice where it is planned, and without notice where it is urgent.

Backups are a safeguard against our failures, not a substitute for your own records. You should keep your own copies of anything you cannot afford to lose.

Travokey records and manages your bookings. It does not supply the travel itself. Airlines, consolidators, embassies, visa authorities, payment providers and other suppliers set their own terms, fares, fees and decisions, and they are responsible for what they do.

We are not liable for a supplier’s act or omission, for a refused or delayed visa, or for a fare, void or refund rule applied by an airline or consolidator. Where the service connects to a third-party system, that third party’s terms apply to their part of it.

The service, this website, and the software, design, branding and documentation behind them belong to us or our licensors. Nothing in these terms transfers any of it to you.

For the term of your agreement, and subject to these terms, you have a non-exclusive, non-transferable right to use the service for your own business operations.

If you send us feedback or suggestions, we may use them to improve the service without owing you anything for them.

Each of us may learn confidential information about the other. Neither will use it for anything other than performing this agreement, or disclose it, except to people who need it and are under equivalent obligations, or where the law or a court requires disclosure.

We may suspend access — in whole or in part, and with as much notice as the circumstances reasonably allow — where we believe on reasonable grounds that:

• the account is being used in breach of clause 6;
• continued access poses a security risk to the service or to other customers;
• we are required to suspend it by law; or
• undisputed fees remain unpaid as described in clause 8.

We will restore access once the cause has been resolved. Suspension does not end the agreement by itself.

The length of your term, how it renews and the notice needed to end it are set out in your written agreement.

Either of us may end the agreement if the other commits a material breach and does not put it right within 30 days of being asked to in writing, or if the other becomes insolvent or ceases to trade.

After the agreement ends you must stop using the service. For 30 days afterwards you may ask us for an export of your data, and we will provide it in a commonly readable format. After that period we may delete it, subject to any records we are required to keep by law. Clauses covering confidentiality, intellectual property, liability and governing law survive termination.

We warrant that we will provide the service with reasonable care and skill.

Beyond that, and to the fullest extent the law allows, the service is provided as it stands, without further warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.

Travokey produces accounting records from what is entered into it. It is a tool for your finance team, not a substitute for professional accounting, tax, legal or immigration advice, and it does not verify the accuracy of what your users enter.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited under the law that applies.

Subject to that, neither of us is liable to the other for:

• loss of profit, revenue, business, goodwill or anticipated savings;
• loss or corruption of data, beyond the cost of restoring it from backup; or
• any indirect or consequential loss.

Subject to the same, each party’s total liability arising out of or in connection with the agreement, in contract, tort (including negligence) or otherwise, is limited to the total fees paid or payable by you for the service in the twelve months before the event giving rise to the claim.

You will indemnify us against claims, losses and reasonable costs arising from your use of the service in breach of clause 6, or from a third-party claim that the data you put into the service infringes their rights or breaches a law.

We develop the service continuously and may add, change or withdraw features. We will not make a change that materially reduces the core functionality you are paying for during a paid term without telling you first.

We may update these terms. The date at the top of this page shows when they last changed. Where a change materially affects your rights, we will give you reasonable notice by email or in the product before it takes effect. Continuing to use the service after that means you accept the updated terms.

You may not transfer your rights under this agreement without our written consent. We may transfer ours to a company that takes over our business, as long as your rights are not reduced.

If any provision is found unenforceable, the rest stays in force. A delay in enforcing a right is not a waiver of it. Neither of us is liable for a failure caused by something genuinely beyond our reasonable control.

There is no partnership, joint venture or employment between us, and nobody other than you and us has rights under this agreement.

These terms and any dispute arising out of them are governed by the laws of the Islamic Republic of Pakistan. The courts at Rawalpindi and Islamabad have exclusive jurisdiction, except that either party may seek urgent injunctive relief in any court of competent jurisdiction.

Questions about these terms, or about an existing agreement: